Refund policy

Return & Refund Policy

At LΛVITΛ, your health and safety are our top priority. Because our products include dietary supplements and other ingestible items, we follow strict safety and quality standards.

Non-Returnable Products (Supplements & Ingestibles)

Due to the nature of dietary supplements, medicines, and other ingestible products, all such items are non-returnable and non-exchangeable once delivered. This policy is in place to protect customer safety and ensure product integrity.

This item is non-returnable due to potential safety risks associated with ingestible products.

Damaged, Defective, or Incorrect Items

While supplements are non-returnable, we absolutely stand behind the quality of our products.

If your item:

Arrives damaged
Is defective
Or you receive the wrong item

Please contact us within 7 days of delivery, and we will gladly assist you.

To request a replacement or refund, please email us at:
📧 support@lavitallc.com

Include:

Your order number
A brief description of the issue
Clear photos of the item and any visible damage or defect

Once reviewed and approved, we will issue either:

A replacement, or
A refund to your original payment method

Items Not Eligible for Return or Refund

The following items are not eligible for return or refund:

Opened or used supplements
Products without original packaging
Sale or clearance items
Gift cards
Products damaged due to misuse, improper storage, or customer handling

Exchanges

We do not offer direct exchanges for ingestible products.
If your item qualifies due to damage or defect, a replacement will be issued after approval.

European Union Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days of delivery, unless the product is sealed and unsealed after delivery, in accordance with EU consumer protection regulations for health and hygiene goods.

Opened or unsealed supplements are not eligible for return under EU law.