Help & Questions (FAQ)

How can I contact LΛVITΛ customer support?

You can reach our customer support team by email at support@lavitallc.com

We aim to respond within 1–2 business days, excluding weekends and holidays.

How can I check my order status?

Once your order ships, you will receive a shipping confirmation email with tracking information.
If you need further assistance, please contact us with your order number.

How long does shipping take?

  • U.S. orders: Typically 3–7 business days

  • International orders: Typically 7–21 business days

Delivery times may vary due to carrier delays, weather, or customs processing.

Do you offer returns or exchanges?

Due to safety reasons, dietary supplements and ingestible products are non-returnable.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery for assistance.

What should I do if my order arrives damaged or incorrect?

Please email support@lavitallc.com within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Our team will review your request and arrange a replacement or refund if approved.

Do you ship internationally?

Yes, we ship to select international destinations.
Customers are responsible for any applicable customs duties, taxes, or import fees.

Are your products safe and quality tested?

Yes. Our products are manufactured in facilities that follow Good Manufacturing Practices (GMP) and are subject to strict quality control standards.

Where can I find your policies?

You can review our full policies here:

  • Shipping Policy

  • Refund Policy

  • Privacy Policy

  • Terms of Service

I still have questions. What should I do?

If your question isn’t answered here, please contact us at:
📧 support@lavitallc.com

We’re happy to help.